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How do I buy?
To purchase a heater go to our Order
page. We accept all major credit cards, Cashiers checks, and Western
Union transfers. We also except personal checks but may delay the
shipment of your heater. (Personal Checks usually take 2-3 additional
days.)
Why would I want my pool heated?
You probably bought your pool for many reasons like family
fun, entertaining friends, exercise, those quiet relaxing moments or
perhaps even for therapeutic reasons. You spent a lot of time making the
decision to invest in a quality pool, furniture, fencing and accompanying
items that go along with a pool. You are therefore expecting to get the
most use out of your pool. But if your pool is frequently too cold to
swim in comfortably, you are not realizing the full benefit of your
significant investment. Solar pool heating can effectively double the
length of your pool season.
Extenda Swim Manufactures Warranty & Return Policy
Extenda SwimTM Wood Fired Pool Heaters are
covered by a two-year manufacturer's limited warranty. During this
period, if there is an operational defect in the heater, report it to us
at www.extendaswim.com for further information. Pictures of the defect,
via e-mail, will be required in some cases to determine appropriate
action. If we determine the defect is caused by our manufacturing
process, we will ship you a replacement part at no cost. Defects are
highly unlikely in our product. Each heater is 100% pressure tested
before shipment. The heater only has one main part which is required for
proper function. Not much can really go wrong with only one stainless
heat exchanger. The two year limited warranty does not cover onsite
warranty service or repair.
If a
repair item is needed and not covered under warranty, then a replacement
part can be purchased from www.extendaswim.com and shipped to the
customer.
If a heater
is believed to be defective and not repairable at your house, it will
need to be returned to our factory for repair and testing. The customer
is responsible for placing the wood heater onto a wood pallet, in front
of their house, for pick up by our trucking company. Upon arrival, we
will inspect the heater for damage and also make any necessary repairs to
return the heater to original operating conditions*. If we determine the
repairs were needed due to improper use, not covered under the limited
warranty, the customer will be responsible for full shipping/handling
charges to and from our factory, in addition to repair costs. No product
refunds will be issued for damaged heaters if the damage is not covered
under warranty. You will be required to pay all shipping fees for the
return of your heater. If decline to pay shipping fees on the return of
your heater, then it will stay at our manufacturing plant & become
our property. If the repairs are needed due to a manufacture defect, the
customer will not be responsible for any shipping/handling charges and we
will return the heater to the customer in fully restored condition or
simply replace the heater with a new unit if needed. If we determine your
heater is not performing up to standard operating conditions*, after we
give it a full test fire for 3-4 hours, then you will be eligible for a
full refund or brand new replacement at no
cost.
Warmwatersolutions,
Inc. or Rogers Machine & Tool, Inc. (manufacturers of ExtendaSwim) does
not offer full refunds to customers who are simply unhappy with our
product. We will work with you, in every way possible, to provide
resources and knowledge to efficiently heat your swimming pool with our
product. Our heaters are guaranteed to work and perform under the
standard operating conditions*. It is impossible to burn a large hot fire
in the heater and NOT be able to heat your water. Depending on many
factors and conditions, it is possible to not heat up your entire
swimming pool in a satisfactory manner. The fact that your pool is not
heating up quickly, does not mean the wood heater is not performing as
advertised.
Customer
is responsible for the following regular scheduled maintenance items:
1.
Regular exterior touch ups with a can of high temperature black BBQ spray
paint to avoid developing rust on the exterior of the unit and to protect
the steel.
2. Apply
temperature grease to the two door hinges: recommended spring and fall
3. Drain
all water from the heat exchanger before extended period of non use:
specifically when closing the pool for the winter, or during non use in
the summer.
Limited
Warranty Covers:
1. Broken
welds on door hinges.
2. Any
defective portion of the heater that is imperative to proper operation.
3. Leak
in stainless heat exchanger not caused by freezing or improper grounding
with salt water systems.
Limited
Warranty Does Not Cover:
1. Warping of the steel due to constant heating/cooling, in and
around the firebox.
2.
Melting of plastic water manifold, due to non-sufficient water flow.
3.
Rust or color fade developing on the interior or exterior of the unit.
4.
Broken/cracked firebrick. (Not important to operation of heater)
5.
Leak in stainless heat exchanger caused by corrosion due to salt water
system with heat exchanger not properly grounded to stainless nipple from
equipment ground.
Standard
Operating Conditions:
“Standard
operating conditions” means the heater is working up to original
advertised specifications. If your heater is returned, we will test fire
it with cured/seasoned dry split oak logs in 20-22 inch lengths for 3-4
hours. During this burn, we will monitor the incoming and outgoing water
temperatures with our pete ports and digital thermometer set, available
for sale here Accessories Page. If the outgoing
water is 3-5 degrees Fahrenheit warmer than the incoming water, then the
heater is considered to be working under “advertised conditions”. If the
customer is not achieving these results, it is not the fault of the wood
heater, but more likely the type of wood and or conditions in which the
customer is experiencing.
If you have further questions or need clarification on any point of the
warranty, please contact us.
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